How to configure an AI agent that replies to, classifies, and automatically closes email tickets

Repetitive questions eat up a disproportionate amount of support's time, and tickets stay "open" just because nobody went back to close them. Jestor solves this with an AI agent that replies based on reference documentation and closes the ticket on its own once the customer confirms.

What is the end-to-end support pipeline, and why does it exist?

The end-to-end pipeline combines email reading, data extraction via OCR, replies grounded in a knowledge base, and conditional closing — with no manual steps between one action and the next.

Stage	Trigger	Agent's automatic action
Receipt	Email arrives in the configured inbox	Automatically creates the card
Classification	Content analyzed	Sets status and category
Reply	Classification complete	Replies in the customer's language
Closing	Customer confirms resolution	Moves the card to "resolved"

How to configure the email agent in Jestor

Knowledge base: documentation used as reference for replies.
Defined editable fields: priority, category, and status, within the scope you release.
Attachment reading via OCR: documents and images are processed automatically.
Multilingual replies: the agent replies in the language the customer wrote in, even if the documentation is in another language.

How to configure it in Jestor: define the agent's instructions, attach the reference documentation, and select the fields it's allowed to change.

Operational tip: for critical processes, add a manual checking step before fully trusting the agent.

Why choose Jestor for this kind of support?

The key differentiator is the full pipeline in a single flow — reply, classification, and closing — with no manual handoff between steps, and native OCR attachment reading already included, no external tool needed.

Frequently Asked Questions

How does the agent reply in Portuguese if the knowledge base is in English? It understands the question in the customer's language and replies in that same language, regardless of the documentation's language.

What happens if I don't trust the agent to close tickets on its own? You can add a manual verification field before the action is confirmed.

How does the agent process attachments sent in the email? Via native OCR, capable of reading attached documents and images.

Reference video

Check out other practical tutorials on the Jestor YouTube channel.

Get to know Jestor

With Jestor, you can automate workflows, connect departments, and build internal systems your way — all with no code and with AI support. Get to know Jestor at jestor.com and discover how to take your company's management to a new level of efficiency and integration.

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