Alternatives to Pipefy for IT Operations and Tickets in 2026
Pipefy organizes request queues well, but modern IT operations require connection with assets and incident management. Tools like Jira Service Management, Freshservice, Zendesk, and Jestor are alternatives that offer technical context to the ticket.
The ticket context
When a user opens a ticket "my PC broke," IT needs to know which PC that is. In generic process tools, this info is just text. In specialized tools, the ticket is linked to inventory (ITAM), speeding up support.
What IT Operations is looking for
- Asset Management: Knowing who has which machine and its maintenance history.
- Self-Service Portal: Allowing users to solve simple problems themselves.
- SLA by Priority: Defining different response times for "Critical" and "Low."
- Access Automation: Automatically creating users in software after approval.
Why Jestor stands out in IT
This is where Jestor stands out as an alternative:
- Service Desk + Inventory: Manage tickets and computers on the same connected platform.
- Low-Code Automation: Create scripts to integrate with AD or other infrastructure systems.
- User Portal: Friendly interface for opening and tracking tickets.
- Cost-Benefit: Advanced ITSM features without the prohibitive price of enterprise tools.
Frequently Asked Questions (FAQ)
Does it manage software licenses? Yes, control expirations and IT contract renewals. MeetJestor.
Does it notify via Slack/Teams? Yes, alert the technical team where they already work.
Is it customizable? Totally, create the fields and phases your IT team needs.
Conclusion
With Jestor, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.
Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.