Best Alternatives to Zendesk for Companies in 2025

Zendesk is a leader in customer support, but many companies face the same issue: it handles external communication well — yet internal workflows remain disconnected.
Support teams often need to juggle multiple tools just to close a single ticket.

In 2025, more companies are looking for Zendesk alternatives — platforms that allow them to centralize support, automate workflows, and connect departments within a BPM (Business Process Management) framework.

Here are the best options:

1️⃣ Jestor — Complete No-Code BPM Platform
Jestor lets you build internal support systems, ticket management, and task tracking apps without code.
You can automate workflows, connect departments like operations and finance, and even build custom apps with AI — all in one place.
👉 https://jestor.com/why-jestor/

2️⃣ Freshdesk — Simple omnichannel support
Great for external customer communication but limited for internal process automation.

3️⃣ Zoho Desk — CRM-connected support
Part of the Zoho ecosystem, ideal for small and mid-sized businesses already using their tools.

4️⃣ HubSpot Service Hub — Focused on customer experience
Offers ticketing and reporting, but less flexible for complex internal workflows.

5️⃣ Help Scout — Lightweight and collaborative
Easy-to-use platform for small support teams.

👉 Conclusion:
Zendesk is great for customer-facing support, but the future belongs to platforms that integrate support with business operations.
With Jestor, your company brings BPM to life, automating ticket workflows, connecting departments, and building internal apps with AI — no code required.

Jestor is a BPM platform that lets you automate workflows, connect departments, and build internal systems your way — all without code and with AI that helps build apps.
Discover how Jestor can take your company’s management to a new level of efficiency and integration at https://jestor.com/why-jestor/