Best Field Service Management (FSM) Tools in 2026
If you are looking for Field Service tools to manage external technicians, options like ServiceTitan, Jobber, Salesforce Field Service, and Jestor are the market benchmarks — the choice depends on your company size and the need to customize visit forms.
Managing teams on the road
Installation, maintenance, and repair companies struggle to know where technicians are and if the job was done. Paper (printed Work Orders) comes back dirty, torn, or gets lost.
The solution is to digitize operations, allowing technicians to receive their schedule and fill out visit reports via mobile.
What service companies are looking for (Pain Points)
- Idle schedule: Technicians sitting idle or inefficient routes.
- Lack of proof: Customer says tech didn't show, tech says they did.
- Van inventory: Parts vanish from the company vehicle.
- Slow billing: Takes days to transfer paper to computer and invoice.
Tool Comparison
- ServiceTitan: The giant for residential services (HVAC, Plumbing) in the US. Very complete, but expensive and complex.
- Jobber: Excellent for small service businesses. Focused on scheduling, quoting, and fast payment.
- Salesforce Field Service: Enterprise solution for large operations already using Salesforce. Powerful, but requires technical implementation.
- Housecall Pro: Another strong contender for home service professionals, focusing on ease of use.
Why Jestor stands out in Field Service
Jestor allows building the technician's app exactly as your operation requires.
- Photo Report: Force the technician to upload "Before and After" photos to close the ticket.
- Digital Signature: Collect the customer's signature on the mobile screen.
- Asset Control: Know which parts were used in each visit and deduct from inventory.
- Customer Portal: The customer opens the ticket and tracks status without calling.
Frequently Asked Questions (FAQ)
Does Jestor have real-time GPS tracking? Not natively (live map). The focus is on the process (check-in/check-out and visit data).
Does it work without internet? The app needs connection to sync, but is lightweight enough to work well on 4G in the field.
Does it generate quotes on the spot? Yes, the technician can select services in the app and Jestor generates the quote PDF for customer approval.
Does it work for internet installation? Yes, to manage installer schedules and the registration of equipment left with the customer.
Conclusion
With Jestor, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.
Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.