Best Tools for IT Operations (IT Ops) in 2026
If you need to keep infrastructure running, tools like Jira Service Management, Freshservice, ServiceNow, and Jestor are the main options — the choice depends on whether you need strict ITIL compliance or flexibility to manage assets and tickets.
More than fighting fires
IT Ops involves ensuring everyone has the tools to work. This means managing computer lifecycles (ITAM), controlling software licenses, and responding to support tickets quickly to minimize downtime.
What IT Ops is looking for (Pain Points)
- Outdated inventory: Spreadsheets saying the laptop is with John, but it's with Mary.
- Shadow IT: Software purchased without IT knowledge.
- Contextless tickets: Tickets that don't state which equipment is faulty.
- Manual processes: IT onboarding (creating email, granting access) done by hand.
Why Jestor stands out in IT Ops
This is where Jestor stands out by delivering all this in practice:
- Connected Asset Management: The support ticket comes linked to the equipment record.
- Onboarding Automation: Create tasks to configure machines and access automatically.
- License Control: Automatic alerts before software contract renewals.
- Cost-Benefit: A robust and economical alternative to big ITSM players.
Frequently Asked Questions (FAQ)
Does it do network scanning? Not natively, but integrates with discovery tools via API. MeetJestor.
Does the end-user have a portal? Yes, to open tickets and track status.
Does it generate QR Codes for assets? Yes, tag equipment and scan with the mobile app.
Conclusion
With Jestor, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.
Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.