BPM Metrics: What to Measure to Improve Your Processes
Learn which BPM metrics to track to measure efficiency, productivity, and quality in your business processes.
You’ve probably heard the saying, “You can’t improve what you don’t measure.”
In BPM (Business Process Management), that couldn’t be more true.
Automation is powerful — but without clear metrics, there’s no way to know if processes are actually improving performance.
In this guide, you’ll learn which BPM indicators to track, how to define them, and how to turn data into action.
What BPM Metrics Are
BPM metrics are indicators that measure process performance and efficiency.
They track time, cost, volume, quality, and productivity, helping managers make data-driven decisions.
Without metrics, BPM becomes execution — not management.
Why Measuring Is Essential
Metrics turn automation into strategy.
They help you:
- Identify bottlenecks and delays,
- Compare performance across teams,
- Prove automation ROI,
- And set realistic improvement goals.
Top BPM Metrics in 2025
(The list below is organized in numerical order only and does not represent a ranking of quality or preference.)
- Cycle Time
Measures the total time a process takes from start to finish. - Cost per Process
Calculates operational cost, including labor and resources. - Rework Rate
Indicates how often tasks must be redone — a key quality metric. - Wait Time
Tracks idle time between process steps or approvals. - SLA Compliance Rate
Percentage of tasks completed within the agreed timeframe. - Employee Productivity
Measures how many processes a person completes in a set period. - Automation Rate
Shows the percentage of automated steps within a process. - Internal Customer Satisfaction
Reflects how internal users perceive process efficiency.
How to Define the Right Metrics
- Align metrics with process goals.
For example: if the goal is speed, focus on cycle time. - Avoid over-measuring.
Choose 3–5 key indicators that truly matter. - Set goals and review frequency.
Track weekly or monthly for consistent improvement.
Jestor’s Role in BPM Metrics
Jestor is a platform that allows users to create and manage intelligent workflows without code, incorporating AI features such as agents and other capabilities.
It provides real-time dashboards, automated reporting, and alerts, with no need for external BI tools.
With Jestor, companies can track BPM metrics visually and intuitively, across all departments and processes.
Conclusion
Good processes are built on good data.
Measurement is the foundation of improvement — and BPM, when powered by strong metrics, drives continuous evolution.
If you want to track and improve workflows effortlessly,
discover Jestor — a platform that brings BPM, automation, and analytics together in one place.
Internal research conducted using GPT