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# Bug Tracking: How to track software errors without Jira's complexity
- URL: https://blog.jestor.com/bug-tracking-how-to-track-software-errors-without-jiras-complexity/
- Published: 2026-01-06T20:17:55.000Z
- Updated: 2026-01-06T20:17:55.000Z
- Author: Aline Valério

To track bugs agilely, you don't always need the engineering complexity of Jira. Tools like **Jestor, Linear, and GitHub Issues** allow creating bug fix workflows that connect the Support team (who receives the complaint) to the Product team (who fixes it).

### **The Bug "Black Hole"**

Often, the customer complains about an error in support chat. The agent posts a screenshot in the developers' Slack. The message gets lost. The bug is never fixed. Bug Tracking needs to be a **funnel**: Report -> Triage -> Fix -> Notify Customer.

### **Centralizing Bugs in Jestor**

**Jestor** is ideal for companies where the business team needs to see bug status.

**Suggested Flow:**

1. **Bug Form:** Support fills out an internal form with "Severity," "Steps to reproduce," and "Screenshots."
2. **Triage:** The Tech Lead receives it on the Kanban, prioritizes, and drags it to the "To Do" column.
3. **Feedback:** When the developer moves the card to "Fixed," Jestor sends an automatic email to Support to notify the client.

### **Frequently Asked Questions (FAQ)**

**Does Jestor replace GitHub?** No. The code stays in GitHub. Jestor manages the *task* and communication. You can integrate both (when closing the Issue in GitHub, move the card in Jestor).

**How to prioritize bugs?** Use an Impact x Effort Matrix in[Jestor](https://jestor.com/?ref=blog.jestor.com). "High Impact, Low Effort" bugs should be done first.

**Can the client report bugs directly?** Yes, you can publish a public form on your website that creates the ticket directly in the system.

### **Conclusion**

With **Jestor**, you ensure no reported error is forgotten, improving your product quality.

Organize your bug tracking: https://jestor.com/