How to Build a Catalogue of What Can Be Requested

To build a request catalogue, list what people can ask for and what each one requires. Most malformed requests come from not knowing what was available.

What a catalogue prevents

The questions that precede a request.

People asking whether something is possible before asking for it
Requests for things that were never offered
Different information supplied for the same request type
Expectations set by whoever answered first

What each entry should state

What it is, in the requester's language
Who it is for, where eligibility varies
What information is needed, so it can be gathered first
Roughly how long it takes, setting expectations
How to request it, as a direct link

How to set it up in Jestor

Create a catalogue table in Jestor, one record per request type.
State the required information and the typical timeframe on each entry.
Link each entry to the form that submits that request type.
Use the timeframe from your SLA data rather than an estimate.
Place the catalogue on the home page people land on.

Why choose Jestor for request catalogues?

Because the timeframe can come from SLA data rather than from a guess, the expectations you set are the ones your process actually meets.

The catalogue is the same kind of build as any other table and app, so it costs no additional system to maintain.

Frequently Asked Questions

Where should the timeframe come from?

Your SLA data, not an estimate. See jestor.com.

Where should the catalogue live?

On the home page people land on.

Does it need a separate system?

No, it is a table and an app.

Video Tutorial: Step by Step

Check out other practical tutorials on the Jestor YouTube channel.

Get to know Jestor

With Jestor, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by AI. Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.

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