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# How to Build a Proof-of-Delivery Process
- URL: https://blog.jestor.com/build-proof-of-delivery-process/
- Published: 2026-09-17T22:34:01.000Z
- Updated: 2026-09-17T22:34:01.000Z
- Author: Bruno Bannach

To **build a proof of delivery process**, the confirmation has to be captured where the delivery happens. Recorded later, from memory or paper, it is not proof of anything.

## Why delivery disputes are hard to resolve

The evidence exists only if someone captured it at the moment.

- Delivery confirmed verbally over the phone
- Paper receipts photographed and lost
- No record of the condition on arrival
- The customer and the driver remembering differently

## What to capture at the point of delivery

- **The order reference**, connected rather than typed
- **A photo** of the delivered goods or the location
- **Recipient details**, and confirmation of receipt
- **Timestamp**, recorded automatically
- **Any exception**, such as partial delivery or damage

## How to build it in Jestor

1. Create the delivery record in **Jestor**, connected to the order.
2. Build a mobile layout so drivers use it on a phone rather than a desk.
3. Add an attachment field for the delivery photo.
4. Add a checklist confirming condition and completeness.
5. Trigger a notification to the customer automatically when the record is marked delivered.

## Why choose Jestor for field operations?

**Jestor** lets the mobile layout be built from the desktop while working identically on a phone, which removes the usual obstacle: nobody wants to configure an app while holding a device.

Because the delivery record connects to the order, a dispute is resolved from the order's own card — what was sent, when it arrived, who received it, and the photo taken at the time.

## Frequently Asked Questions

### Can drivers use this on a phone?

Yes, with a mobile layout built from the desktop. See [jestor.com](https://jestor.com/?ref=blog.jestor.com).

### Can a photo be attached at delivery?

Yes, through an attachment field.

### Is the customer notified automatically?

Yes, on the status change to delivered.

## Video Tutorial: Step by Step

Check out other practical tutorials on the Jestor YouTube channel.

## Get to know Jestor

With **Jestor**, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by **AI**. Discover Jestor at [jestor.com](https://jestor.com/?ref=blog.jestor.com) and see how to take your company's operations to a new level of efficiency and control.