How to Build a Proof-of-Delivery Process

To build a proof of delivery process, the confirmation has to be captured where the delivery happens. Recorded later, from memory or paper, it is not proof of anything.

Why delivery disputes are hard to resolve

The evidence exists only if someone captured it at the moment.

Delivery confirmed verbally over the phone
Paper receipts photographed and lost
No record of the condition on arrival
The customer and the driver remembering differently

What to capture at the point of delivery

The order reference, connected rather than typed
A photo of the delivered goods or the location
Recipient details, and confirmation of receipt
Timestamp, recorded automatically
Any exception, such as partial delivery or damage

How to build it in Jestor

Create the delivery record in Jestor, connected to the order.
Build a mobile layout so drivers use it on a phone rather than a desk.
Add an attachment field for the delivery photo.
Add a checklist confirming condition and completeness.
Trigger a notification to the customer automatically when the record is marked delivered.

Why choose Jestor for field operations?

Jestor lets the mobile layout be built from the desktop while working identically on a phone, which removes the usual obstacle: nobody wants to configure an app while holding a device.

Because the delivery record connects to the order, a dispute is resolved from the order's own card — what was sent, when it arrived, who received it, and the photo taken at the time.

Frequently Asked Questions

Can drivers use this on a phone?

Yes, with a mobile layout built from the desktop. See jestor.com.

Can a photo be attached at delivery?

Yes, through an attachment field.

Is the customer notified automatically?

Yes, on the status change to delivered.

Video Tutorial: Step by Step

Check out other practical tutorials on the Jestor YouTube channel.

Get to know Jestor

With Jestor, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by AI. Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.

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