How to chat with customers using native WhatsApp directly from your management platform

With Jestor's native WhatsApp, messages are exchanged right inside the platform — whoever sends a message through Jestor, the customer receives it as a regular WhatsApp message on the other end.

Why does having native WhatsApp inside your management platform matter?

Handling support over regular WhatsApp, outside of any system, is one of the biggest generators of manual work inside companies.

How does native WhatsApp work in Jestor?

The conversation shows up as a chat inside Jestor, alongside internal chat.
Every team member with permission can access that number, whether for support or to handle a new customer.
Adding a new number is done right from the panel, going through Meta login.
Every message received automatically generates a card in the process linked to that number.
An indicator shows whether the last reply came from the team (green) or the customer (yellow), and a reply-ready AI agent already comes built in.

Indicator	Color
Last reply from the team	Green
Last reply from the customer	Yellow

To connect native WhatsApp:

Add a WhatsApp number to the account, following the Meta login steps.
Link that number to a specific process (table).
Every conversation received already generates a card automatically in that process.

Why choose Jestor to chat with customers without leaving the process?

Having the WhatsApp conversation in the same place where the rest of the process happens eliminates the manual work of logging, forwarding, or remembering a conversation.

Frequently asked questions

Do I need a Facebook Business account to connect WhatsApp?

Yes, either an existing one or you can create one during the connection process itself.

Does every message received automatically generate a card?

Yes, in the process linked to that WhatsApp number.

Can more than one team member access the same conversation?

Yes, anyone with permission for that process can access it.

Is there a ready-made auto-reply agent already available?

Yes, a native AI agent comes available, with the option for human intervention when needed.

Reference video

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