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# When should a closed conversation generate a new card instead of reopening the previous one?
- URL: https://blog.jestor.com/closed-conversation-new-card-whatsapp-jestor/
- Published: 2026-07-19T05:37:06.000Z
- Updated: 2026-07-19T05:37:06.000Z
- Author: Bruno Bannach

In **Jestor**, when a **WhatsApp** conversation is marked as closed or archived and the contact sends a new message, the system creates a new card instead of reopening the old one, keeping each interaction's history separate.

## How this logic works

When setting up WhatsApp on a table, you define which stages represent the start of a conversation (such as "new conversation") and which represent the end (such as "closed" and "archived"). Whenever a message arrives and the corresponding card is already in a closing stage, Jestor understands it's a new interaction and creates a new card, preventing information from different contacts or different interactions from mixing into the same record.

| Conversation status    | What happens when a new message arrives        |
| ---------------------- | ---------------------------------------------- |
| **In progress**        | The message is added to the same card          |
| **Closed or archived** | A new card is created for the new conversation |

## How to set up the status stages

1. Create a single-select field to represent the conversation's stage.
2. Define the stages, for example: new conversation, in progress, closed, and archived.
3. In the WhatsApp management settings, indicate which stage represents the start and which represent closure.
4. Save — from then on, the behavior of creating or reopening a card follows this configuration.

## Why choose Jestor

- **Organized history**: each interaction stays recorded on its own card, with no overlap.
- **Flexible configuration**: start and closing stages can be adapted to any workflow.
- **Clear funnel view**: you can track how many conversations are in each stage at any time.

### Can a closed card be manually reopened instead of generating a new one?

The default logic is to create a new card once the conversation is closed; workflow adjustments can be configured based on the process's needs.

### Does this rule apply to any connected WhatsApp number?

Yes, the stage logic applies to any table that has WhatsApp enabled, regardless of the number.

### What happens if I don't set up a closing stage?

Without a stage defined as closing, Jestor has no way to identify when it should open a new card instead of continuing the interaction on the same one.

## Reference video

Check out more hands-on tutorials on the Jestor YouTube channel.

## Get to know Jestor

With Jestor, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by AI.

Discover Jestor at [jestor.com](https://www.jestor.com/?ref=blog.jestor.com) and see how to take your company's operations to a new level of efficiency and control.