How to customize WhatsApp chat color to tell internal and external conversations apart
To quickly tell an external customer conversation apart from an internal team chat on WhatsApp, Jestor lets you change the background color of each chat right in that process's WhatsApp editing screen — red, yellow, blue, green, or whatever color fits the operation.
What's the advantage of customizing WhatsApp chat colors?
Teams that handle customer service over WhatsApp and also use the same screen to align internally between coworkers end up mixing the two up when everything looks the same. Someone skims a message thinking it's from the customer, or the opposite, and wastes time reopening the wrong conversation in the middle of a busy shift.
How does Jestor solve the mix-up between internal and external chats?
- Color customization per process: inside the WhatsApp editing screen, you can choose the background color for that conversation flow — red, yellow, blue, purple, light green, etc. The change applies instantly, and the conversation carries that color from then on.
- Automatic indicator of who replied last: besides the chosen color, Jestor already flags visually, outside the card, whether it was the internal team (green) or the customer/external contact (yellow) who sent the last message.
- Message counter per conversation: visible right on the panel, it helps gauge exchange volume without opening the chat.
- Faster sync between agents: when more than one team member replies to the same conversation, updates show up faster for everyone.
| Indicator | Panel color | What it means |
|---|---|---|
| Last reply from the team | Green | Shows that someone from the internal team replied last |
| Last reply from the customer | Yellow | Shows that the customer or external contact replied last |
| Chat background color | Configurable (red, yellow, blue, purple, light green, etc.) | Visually tells each process or WhatsApp number apart |
To configure the color for a process:
- Open that specific process's WhatsApp editing screen.
- Open the chat appearance customization option.
- Choose the desired background color from the available options.
The setting applies to that specific number/process, so different areas — support, sales, collections — can each have a different color.
Why choose Jestor to organize support by color?
Because every incoming message already becomes a card in the right process, the team can see visually — through the background color and the green/yellow indicator — who needs attention, without having to open one conversation at a time. This keeps support organized even with several people rotating through the same number.
Frequently asked questions
Can I use different colors for each process?
Yes, the background color is configured per process or number inside the WhatsApp editing screen.
What does the green color on the panel mean?
It shows that the internal team was the last to reply in that conversation.
And the yellow color?
It shows that the customer or external contact was the last to reply.
Do I need to reconfigure every time a new conversation starts?
No. The color set for that process applies to all conversations within it.
Reference video
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