Employee Self-Service: Reducing HR and IT Load in 2026
In a modern operation, employees shouldn't need to ask permission for everything. Employee Self-Service (ESS) is the practice of giving tools so the team solves their own problems: downloading paystubs, requesting time off, booking rooms, or resetting passwords.
Less support, more autonomy
When HR spends the day answering "what's my vacation balance?", they have no time for strategy. Self-service portals aren't cold; they are respectful of everyone's time. The employee wants the answer now, not in 2 days via email.
What to put in the portal?
- HR: Paystubs, time off, address updates, benefits.
- IT: Password reset, software requests, knowledge base.
- Facilities: Room booking, maintenance reporting.
- Finance: Reimbursement requests, advances.
How Jestor creates internal portals
This is where Jestor stands out by delivering the solution in practice:
- Personal Portal: Each employee has a login seeing only their data.
- Request Forms: Standardize how requests arrive.
- Knowledge Base: Create wikis and FAQs integrated into the portal.
- No Cost per User: Depending on the plan, portal users (who only open tickets) don't count as paid licenses.
Frequently Asked Questions (FAQ)
Is it hard to configure? No, use ready-made portal templates. MeetJestor.
Is it secure? Yes, the employee only accesses what you allow.
Does it work on mobile? Yes, ideal for deskless workers (factory floor, retail).
Conclusion
With Jestor, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.
Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.