Error Culture: Transforming Failures into Operational Learning

In punitive environments, when something breaks, the team hides the pieces. In high-performance environments, the error is reported immediately. Psychological Safety allows an employee to say: "I made a mistake in the process" without fear of firing, letting the company fix the root cause.

The Error is the Process's, Not the Person's

Start from the premise: "If John made a mistake, the system allowed him to make it." Let's fix the system.

Incident Management in Jestor

This is where Jestor stands out by delivering the solution in practice:

Incident Form: An easy channel to log failures. Fields focus on "What happened" and "How to avoid," not "Who did it."
Root Cause Analysis (5 Whys): Use a database structure to document the error investigation and link it to the implemented process improvement.
Correction Transparency: When the process is updated to prevent that error, the system notifies everyone: "We updated rule X thanks to incident report Y."

Frequently Asked Questions (FAQ)

What if it's negligence? Repeated negligence is HR. Honest error is process improvement. Know the difference. MeetJestor.

How to encourage reporting? Publicly praise those who found and reported a bug or serious failure before it reached the customer.

Does this increase the number of errors? It increases the number of known errors, which allows truly reducing them in the long run.

Conclusion

With Jestor, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.

Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.

Head of Remote: The Essential New Executive in 2026

Who owns the work experience? HR cares for people, IT cares for tools, Facilities cares for the office. But in hybrid work, these lines blur. The Head of Remote (or Director of Workplace Experience) is the new role orchestrating tools and culture to ensure the company runs well, online or

Head of Remote: O Novo Executivo Essencial em 2026

Quem é o dono da experiência de trabalho? O RH cuida das pessoas, a TI cuida das ferramentas, o Facilities cuida do escritório. Mas no trabalho híbrido, essas linhas se borram. O Head of Remote (ou Diretor de Experiência de Trabalho) é o novo papel que orquestra ferramentas e cultura

Cultura do Erro: Transformando Falhas em Aprendizado Operacional

Em ambientes punitivos, quando algo quebra, a equipe esconde os cacos. Em ambientes de alta performance, o erro é reportado imediatamente. A Segurança Psicológica é o que permite que um funcionário diga: "Eu cometi um erro no processo" sem medo de ser demitido, permitindo que a empresa corrija

Data Storytelling for COOs: How to Sell Your Ideas with Data

The COO presents a spreadsheet full of numbers. The board yawns. Data alone is cold. Data Storytelling is the skill of wrapping data in a business narrative. Don't say "SLA dropped 10%." Say "The drop in SLA is costing us $50k a week, and here