How to Find the Process Costing You the Most
To find the process costing you most, look past the loudest complaints. The expensive process is often one nobody mentions because everyone has accepted it.
Why complaints are a poor guide
They reflect visibility rather than cost.
- The loudest problem prioritized over the largest
- Distributed costs invisible because each instance is small
- Accepted inefficiency no longer worth complaining about
- Recent frustration outweighing chronic waste
What to compare
| Dimension | Why |
|---|---|
| Volume × time per case | Small costs multiply |
| Total wait time | Where records sit, not where people work |
| Correction rate | Rework is invisible in cycle time alone |
| Escalation frequency | Signals a process that does not fit |
| Concentration | How much depends on one person |
How to assess it in Jestor
- Compare SLA data across processes in Jestor, including total dwell time.
- Multiply volume by time per case rather than looking at either alone.
- Count corrections from the table history, filtered by action type.
- Report escalation frequency per process.
- Check how many records depend on a single responsible person.
Why choose Jestor for prioritizing improvement?
Because stage timing accumulates automatically across every process in Jestor, comparison is a matter of reading data that already exists.
Volume multiplied by time per case is the calculation that usually changes the answer: the process everyone complains about is rarely the one consuming the most hours.
Frequently Asked Questions
Should I fix the loudest complaint first?
Not necessarily — compare volume times time per case. See jestor.com.
How do I measure rework?
Count corrections in the table history.
Where does the data come from?
SLA timing recorded automatically.
Video Tutorial: Step by Step
Check out other practical tutorials on the Jestor YouTube channel.
Get to know Jestor
With Jestor, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by AI. Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.