How do you fix and resend a service order that failed during integration with the ERP?

In Jestor, when sending a service order to Omie returns an error, the system shows exactly what the problem was, letting you fix the missing information right on the card and resend it without having to redo the whole process.

How the fix works

When trying to send the service order, if some required data is missing or incorrect — such as a service not linked to the deal — Jestor displays a dialog box explaining exactly what error was returned by the ERP. Just adjust the flagged information, such as adding the missing service, and click send again.

Situation	What Jestor shows
Failed submission	Dialog box detailing the reason for the error
Successful submission	Status changes to "success" on the card

How to fix and resend a service order

Try sending the service order normally from the deal's card.
If there's an error, read the message shown to identify the missing or incorrect data.
Fix the flagged information, such as adding a service to the deal's items table.
Click "send" again — the status changes to success once accepted by Omie.

Why choose Jestor

Error explained, not just flagged: the error message indicates exactly what needs to be fixed.
Fix without redoing work: there's no need to recreate the deal, just fix the flagged field.
Visual confirmation: the success or error status always stays visible right on the card.

Does the error block the deal from moving forward in the sales funnel?

No, the deal continues normally in the funnel; only that specific service order submission stays pending until it's fixed.

Can you resend as many times as needed?

Yes, the send button can be used again after each fix, until the status shows as success.

Is this kind of error common when a linked service is missing?

Yes, one of the most frequent causes of error is a service not being linked to the deal before submission.

Reference video

Check out more hands-on tutorials on the Jestor YouTube channel.

Get to know Jestor

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Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.

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