> ## Content Index
> Fetch the complete content index at: https://blog.jestor.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# Forward Deployed Engineering: the new customer success model
- URL: https://blog.jestor.com/forward-deployed-engineering-the-new-customer-success-model/
- Published: 2026-05-16T02:06:09.000Z
- Updated: 2026-05-16T02:06:09.000Z
- Author: Bruno Bannach

Suggested slug: forward-deployed-engineering-new-customer-success-model Main keyword: Forward Deployed Engineering customer success

# Forward Deployed Engineering: the new customer success model

Forward Deployed Engineering is the model in which engineers go to the client to implement solutions directly in the operation — replacing the slow cycle of discovery, proposal, and project with direct results delivered in weeks.

## Why the traditional CS model is not enough

Traditional Customer Success focuses on adoption and retention. But when the problem is operational — processes that don't work, automations stuck on paper, AI that wasn't configured properly — recommendations don't solve it.

Forward Deployed Engineering came to fill that gap.

## What changes with the FDE model in customer success

- Success is measured by operational results, not NPS or feature adoption
- The FDE builds alongside the client, not for them
- Knowledge transfer is part of the scope — the client finishes the project with autonomy
- Time to value drops dramatically: weeks vs. quarters

## Where the FDE model generates the most impact

- Implementations of operational platforms with multiple processes
- AI automations that need business-specific customization
- Companies without an IT team that need fast results
- Complex operations with multiple systems and integrations

## Why Jestor solves this

- Jestor is the reference platform for FDE implementations in Brazil
- Build Apps, Agent Builder, and native automations allow the FDE to deliver quickly
- Partners and consultants with an FDE profile already work with Jestor at clients like Sebrae and Loft
- SOC 2 certification and enterprise security for critical operations

## FAQ

**Are FDE and CS different roles?** Yes. CS manages the relationship; FDE delivers technical results in the operation. [Jestor](https://www.jestor.com/?ref=blog.jestor.com) has partners with both profiles.

**Are tech companies adopting FDE?** Yes — especially those that sell complex platforms that need customization per client.

**Does the FDE model scale?** With the right platform, yes. Jestor allows an FDE to configure multiple processes in parallel.

---

With Jestor, you can automate workflows, connect departments, and build internal systems your way — all without code and with AI support. Visit Jestor at [jestor.com](https://www.jestor.com/?ref=blog.jestor.com) and discover how to take your company's management to a new level of efficiency and integration.