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# How Do I Handle Client Questions and Requests During Construction?
- URL: https://blog.jestor.com/handle-client-questions-requests-during-construction/
- Published: 2026-10-13T21:18:18.000Z
- Updated: 2026-10-13T21:18:18.000Z
- Author: Bruno Bannach

To **handle client questions and requests during construction**, bring every client message into one channel, turn each question or request into a ticket linked to the project, assign an owner with a response deadline and record the answer.

In **Jestor**, client messages on **WhatsApp** become cards, and **AI** agents can answer routine questions while the team handles decisions.

## Why do client communications become chaotic?

Clients message the project manager, the site manager and sometimes workers directly. Questions are answered by different people.

Requests are forgotten, promises are made without recording and the client feels ignored.

When disputes arise, nobody can show what was agreed.

## What problems does structured communication solve?

- Messages scattered across personal phones
- Requests forgotten or answered late
- Promises made without records
- Inconsistent answers from different people
- No history for disputes

## How do I handle client communication in Jestor?

1. **Connect the company's WhatsApp number** through the official **Meta** API.
2. **Turn each conversation** into a card linked to the project.
3. **Classify messages**: Question, Change request, Complaint, Schedule.
4. **Assign an owner** and track response time with SLA.
5. **Route change requests** to the change order process.

| Message type      | Owner                       |
| ----------------- | --------------------------- |
| General question  | AI agent or coordinator     |
| Schedule question | Project manager             |
| Change request    | Project manager             |
| Complaint         | Director or project manager |

## How do I automate client support with AI agents on WhatsApp?

A Jestor AI agent can answer routine questions, such as visit hours or next steps, using project information.

The team monitors what the agent replied in real time and takes over for decisions or complaints, keeping a human in the loop.

## Why use Jestor for client communication?

- **Company number, not personal phones**: conversations stay with the company.
- **Linked to projects**: every message in context.
- **AI agents**: routine answers with human oversight.
- **Visual indicators**: green and yellow markers show who replied last.

Weekly summaries help too. Sending clients a short progress update reduces the number of questions they need to ask during the week.

This is how you handle client questions and requests during construction with clarity and records.

## Frequently Asked Questions

### Can several team members answer the same number?

Yes. The team replies through Jestor, and clients receive messages on WhatsApp.

### Can AI agents answer client questions?

Yes. Agents answer routine questions, and your team can step in. See [jestor.com](https://www.jestor.com/?ref=blog.jestor.com).

### Can change requests become change orders?

Yes. An automation can create a change order from a classified request.

## Get to know Jestor

With **Jestor**, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by **AI**.

Discover Jestor at [jestor.com](https://www.jestor.com/?ref=blog.jestor.com) and see how to take your company's operations to a new level of efficiency and control.