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# How to Handle Warranty and After-Sales Requests
- URL: https://blog.jestor.com/handle-warranty-and-after-sales/
- Published: 2026-09-17T22:40:16.000Z
- Updated: 2026-09-17T22:40:16.000Z
- Author: Bruno Bannach

To **handle warranty and after-sales**, the request has to reference the original sale. Entitlement questions are unanswerable without knowing what was sold and when.

## Why after-sales is slow

The information needed to decide sits in another system.

- Purchase date looked up manually
- Entitlement decided from memory or by asking
- No record of previous claims on the same item
- Customers repeating details already in your records

## What the request should carry

- **The original order**, connected rather than typed
- **Purchase date**, so entitlement is calculable
- **Previous claims**, visible on the same client or item
- **The issue described**, in the customer's own words
- **Resolution**, with evidence and a stage history

## How to set it up in Jestor

1. Create an after-sales table in **Jestor** connected to orders and clients.
2. Capture requests through a public form or from a **WhatsApp** conversation.
3. Surface the order's date and items on the request card.
4. Show previous claims from the same client or against the same item.
5. Track resolution on a **Kanban**, with **SLA** timing per stage.

## Why choose Jestor for after-sales operations?

Because **Jestor** is relational, the request card can show the original sale, the purchase date, and previous claims — which is everything needed to decide entitlement without a lookup.

Where the item involves stock movement, a replacement is recorded as a movement against the same product rather than adjusted manually.

## Frequently Asked Questions

### Can the request show the original order?

Yes, through a connected field. See [jestor.com](https://jestor.com/?ref=blog.jestor.com).

### Can I see previous claims?

Yes, from the client or item record.

### Is resolution time measured?

Yes, per stage.

## Video Tutorial: Step by Step

Check out other practical tutorials on the Jestor YouTube channel.

## Get to know Jestor

With **Jestor**, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by **AI**. Discover Jestor at [jestor.com](https://jestor.com/?ref=blog.jestor.com) and see how to take your company's operations to a new level of efficiency and control.