Helpdesk and Tickets: No ticket left unanswered

If you support clients via email, you lose messages. Jestor Kanban allows creating a visual Helpdesk system, where each support request becomes a card that must travel the path to resolution, ensuring SLA (response time).

Efficient Triage

The client emails or fills a form. It lands in the "New" column. Support analyzes and drags:

• Tech Issue: Goes to Developers' swimlane.
• Billing Question: Goes to Finance's swimlane. No one shifts blame.

Visual Prioritization

Use colored tags on the card: "Critical" (Red), "Normal" (Blue). The team knows to attack the red ones first, improving customer satisfaction.

Frequently Asked Questions (FAQ)

Does the client get notified? Yes. Configure an automation: "When moved to 'Resolved,' email the client notifying them."

Can I measure response time? Yes. Jestor stores when the card was created and when it was finished, allowing efficiency reports.

Does it work for internal IT? Yes, to manage "Slow Internet" or "Broken Computer" tickets from employees.

Conclusion

With Jestor Kanban, your support stops being a black box and becomes a transparent process.

Organize your tickets:https://jestor.com/kanban-pipe/