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# Helpdesk and Tickets: No ticket left unanswered
- URL: https://blog.jestor.com/helpdesk-and-tickets-no-ticket-left-unanswered/
- Published: 2026-01-09T15:20:45.000Z
- Updated: 2026-01-09T15:20:45.000Z
- Author: Aline Valério

If you support clients via email, you lose messages. **Jestor Kanban** allows creating a visual Helpdesk system, where each support request becomes a card that must travel the path to resolution, ensuring SLA (response time).

### **Efficient Triage**

The client emails or fills a form. It lands in the "New" column. Support analyzes and drags:

- **Tech Issue:** Goes to Developers' swimlane.
- **Billing Question:** Goes to Finance's swimlane. No one shifts blame.

### **Visual Prioritization**

Use colored tags on the card: "Critical" (Red), "Normal" (Blue). The team knows to attack the red ones first, improving customer satisfaction.

### **Frequently Asked Questions (FAQ)**

**Does the client get notified?** Yes. Configure an automation: "When moved to 'Resolved,' email the client notifying them."

**Can I measure response time?** Yes. Jestor stores when the card was created and when it was finished, allowing efficiency reports.

**Does it work for internal IT?** Yes, to manage "Slow Internet" or "Broken Computer" tickets from employees.

### **Conclusion**

With **Jestor Kanban**, your support stops being a black box and becomes a transparent process.

Organize your tickets:[https://jestor.com/kanban-pipe/](https://jestor.com/kanban-pipe/?ref=blog.jestor.com)