How Can I Automate a Review Request After a Delivered Order?
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How Can I Automate a Review Request After a Delivered Order?
You automate review requests by triggering a short message when an order is marked delivered, with a link to leave feedback, instead of remembering to ask each customer. On Jestor, this runs through automation tied to the order status and Forms.
Reviews drive trust in online stores, but asking for them by hand is a task that gets skipped when the team is busy.
What manual review requests cost
- Fewer reviews because requests are skipped
- Requests sent at the wrong moment, too early or too late
- Team time spent on repetitive messages
- No feedback data to improve products or service
How automated review requests work
- An order marked delivered starts a timer
- A message goes out after a chosen delay, through WhatsApp or email
- A short form collects the rating and comments
- Low ratings can open a support ticket automatically
Why Jestor fits this use case
- Consistent timing increases the number of responses
- Unhappy customers are caught before they post publicly
- Feedback accumulates in one place for analysis
- This scales from a handful of orders to thousands
| Manual review requests | Automated review requests |
|---|---|
| Skipped when busy | Triggered by delivery |
Frequently Asked Questions
Can the request go through WhatsApp? Yes, when the native integration is configured for it. More at jestor.com.
Can a bad rating create a support ticket? Yes, a rule can open a ticket when the score is below a limit.
Can I choose how long to wait after delivery? Yes, the delay is fully configurable.
With Jestor, you can automate workflows, connect teams, and build internal systems your way, all without code and powered by AI. Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.