How Can I Recognize Regular Guests and Remember Their Preferences?
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How Can I Recognize Regular Guests and Remember Their Preferences?
You recognize regulars by keeping a guest record with visit history, favorite dishes, seating preferences, and notes, and by showing it to the host before the guest arrives. On Jestor, this runs through a guest table linked to reservations.
Regular guests are the foundation of a neighborhood restaurant. They feel valued when a host remembers their name and their usual table, but memory alone does not scale, especially with staff turnover.
What forgotten preferences cost
- Regular guests treated like strangers
- Preferences remembered by one person who may leave
- Missed chances to surprise guests with something personal
- No view of who visits often and who has stopped coming
How guest records work
- Each guest has a record with visits, preferences, and notes
- Reservations link to the guest automatically
- The host sees key notes when the booking is opened
- A filter shows guests who have not visited in a while
Why Jestor fits this use case
- Personal service is shared by the whole team
- Preferences survive staff changes
- Lapsed guests can be invited back with a message
- This scales from a neighborhood restaurant to a group
| Preferences in memory | Guest records shared by the team |
|---|---|
| Lost when staff change | Available to every host |
Frequently Asked Questions
Can I record consent to store guest data? Yes, a consent field can be required. More at jestor.com.
Can I invite guests who have not visited recently? Yes, a filter and a WhatsApp message can do it.
Can notes be seen by staff only? Yes, permissions control who sees the guest records.
With Jestor, you can automate workflows, connect teams, and build internal systems your way, all without code and powered by AI. Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.