How Do I Build Exception Handling Into an Approval Workflow?
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How Do I Build Exception Handling Into an Approval Workflow?
You build exception handling into an approval workflow by defining an explicit path for cases that do not fit the standard rule, an urgent request, an unusual value, without abandoning the structure entirely. On Jestor, exceptions are handled through explicit conditional rules, not informal workarounds.
Every approval structure eventually hits an exception. The difference between a resilient process and a fragile one is whether that exception has a defined path, or simply breaks the rule.
What happens without a defined exception path
- Exceptions handled by simply bypassing the normal approval rule
- No record distinguishing a legitimate exception from a rule violation
- Inconsistent handling, the same kind of exception treated differently each time
- Erosion of the entire alcada structure as "just this once" becomes routine
How to structure exceptions correctly
- Define specific conditions that qualify as an exception, urgency, unique category
- Route exceptions to a defined alternate approver or process, not an informal workaround
- Keep exceptions fully auditable, flagged as exceptions, not hidden as normal cases
- Review exception patterns periodically to see if the "exception" should become the rule
Why Jestor fits this use case
- Conditional logic can define exception paths explicitly, within the same structure
- Exceptions remain auditable, distinguishable from standard approvals
- Core alcada rules stay intact, since exceptions have their own defined path
- Patterns in exception usage are visible on dashboards, informing future rule changes
| Exception handling | Risk if informal |
|---|---|
| Urgent request | Bypasses the rule entirely |
Frequently Asked Questions
Should exceptions bypass the alcada structure entirely? No, they should follow a defined alternate path, still auditable. More at jestor.com.
Can exception patterns inform future rule changes? Yes, reviewing frequent exceptions often reveals a rule that needs updating.
Are exceptions distinguishable from standard approvals in reporting? Yes, they can be flagged and tracked separately.
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