How Do I Track Click-and-Collect Orders Waiting for Pickup?
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How Do I Track Click-and-Collect Orders Waiting for Pickup?
You track them by giving pickup orders their own statuses, ready, notified, and collected, so the team knows what is waiting on the shelf and for how long. On Jestor, this runs through a pickup status in the orders table and a WhatsApp notification.
Pickup orders left on a shelf without tracking take up space, get mixed up, and sometimes are forgotten for weeks because nobody knows who has been told.
What untracked pickup orders cost
- Orders sitting on the shelf for weeks
- Customers not told that their order is ready
- Staff searching for the right bag
- Stock tied up in orders that are never collected
How pickup tracking works
- A pickup order moves to ready when it is prepared
- The customer is notified automatically
- A reminder goes out if the order is not collected in time
- The status changes to collected when handed over
Why Jestor fits this use case
- Notifications reduce the time orders wait on the shelf
- A clear list shows exactly what is ready
- Reminders help release stock that is not being collected
- This scales from a few pickups a day to a busy store
| Pickup orders on a shelf | Tracked pickup statuses |
|---|---|
| Forgotten, customers uninformed | Notified and reminded automatically |
Frequently Asked Questions
Can the customer be notified through WhatsApp? Yes, when the native integration is configured. More at jestor.com.
Can I set a maximum waiting time? Yes, an overdue rule can trigger a reminder or a cancellation task.
Can staff mark an order as collected from a phone? Yes, through a mobile-friendly view.
With Jestor, you can automate workflows, connect teams, and build internal systems your way, all without code and powered by AI. Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.