How Do I Track How Long an Approval Is Taking?
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How Do I Track How Long an Approval Is Taking?
You track how long an approval is taking by using a system that logs time per stage automatically, showing exactly where a request is spending its time instead of a vague sense that "approvals are slow." On Jestor, this is native SLA tracking applied directly to approval cards.
Finance teams often know approvals are slow without knowing exactly where. SLA tracking turns that vague impression into a specific, stage-by-stage number that actually points to a fix.
What makes approval delays hard to diagnose
- A general sense of slowness with no data on which stage is the problem
- Different approvers, different average response times, with no visibility
- No alert when a request sits pending longer than expected
- Delays that shift over time, hard to track by memory alone
How SLA tracking works for approvals
- Every approval stage logs exactly how long a request spent there
- Opening any card shows a full time breakdown, a true x-ray of the approval
- Patterns across many requests reveal which approver or stage is consistently slow
- This data can feed dashboards without a separate manual report
Why Jestor fits this use case
- SLA tracking is automatic, no manual time logging required
- Applies to any approval flow, from expenses to contracts to purchasing
- Gives finance leadership concrete data instead of anecdotal complaints
- Works alongside alcada-based routing on the same card
| SLA insight | What it reveals |
|---|---|
| Time per stage | Exactly where a request slows down |
Frequently Asked Questions
Does SLA tracking require setting up a separate report? No, it is automatic and can feed dashboards directly. More at jestor.com.
Can SLA data show a specific approver's average time? Yes, patterns across requests reveal this over time.
Does SLA tracking apply only to financial approvals? No, it applies to any process built on Jestor's cards.
With Jestor, you can automate workflows, connect teams, and build internal systems your way, all without code and powered by AI. Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.