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# How Do I Track Tenant Maintenance Requests Until They Are Fixed?
- URL: https://blog.jestor.com/how-do-i-track-tenant-maintenance-requests-until-they-are-fixed/
- Published: 2026-10-06T13:28:28.000Z
- Updated: 2026-10-06T13:28:28.000Z
- Author: Bruno Bannach

Slug suggestion: track-tenant-maintenance-requests-until-fixed Primary keyword: track tenant maintenance requests until they are fixed

# How Do I Track Tenant Maintenance Requests Until They Are Fixed?

You track them by turning every request into a ticket with the property, the problem, photos, an owner, and a deadline, and by updating its status until the repair is confirmed. On **Jestor**, this runs through a **Service Desk** linked to your properties.

Maintenance requests arrive by phone, message, and email. If they are handled by memory, small leaks become large damages, and tenants who feel ignored are more likely to leave.

## What untracked requests cost

- Small problems growing into expensive repairs
- Tenants repeating the same request several times
- Owners learning about problems only when the bill arrives
- No record of how long repairs actually take

## How maintenance tracking works

- Each request is a **ticket** linked to the property and tenant
- Photos and a short description attach to the record
- A technician or vendor is assigned with a target date
- The tenant is informed when the repair is scheduled and finished

## Why Jestor fits this use case

- Every request has an owner and a deadline
- Tenants see progress, which reduces repeated contacts
- Repair history helps decide when to renovate
- This scales from a few units to large portfolios

| Requests by phone and chat | Tracked maintenance tickets                 |
| -------------------------- | ------------------------------------------- |
| Forgotten or repeated      | Assigned, dated, and followed to completion |

## Frequently Asked Questions

**Can tenants send requests through WhatsApp or a form?** Yes, both can feed the same queue. More at [jestor.com](https://www.jestor.com/?ref=blog.jestor.com).

**Can I measure how long repairs take?** Yes, SLA tracking shows time from request to completion.

**Can owners see the requests for their property?** Yes, a restricted view can be shared with each owner.

With Jestor, you can automate workflows, connect teams, and build internal systems your way, all without code and powered by AI. Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.