How to Configure Automatic Notifications in Authorization Tier Processes

Automatic notifications in authorization tier processes ensure the right approver is alerted at the right time — when the request arrives, when the deadline is approaching, and when escalation is triggered — without anyone needing to manually remind anyone else.

Why Manual Notifications Fail

Depending on someone to remember to notify the approver is a guaranteed failure point. Approvals get stuck, deadlines pass, and the process stalls — not for lack of willingness, but for lack of automation.

The Three Critical Notification Moments

1. Request arrival As soon as the request is submitted, the approver receives a notification with complete data — without anyone needing to notify them.

2. Deadline reminder X hours before the SLA expires, the approver receives an automatic reminder. If no action has been taken, the system escalates.

3. Automatic escalation If the deadline passes without a response, the notification automatically goes to the next hierarchical level — with a clear indication that it's an escalation.

How to Configure in Jestor

Step-by-step:

Create the approver notification automation when a request enters their phase
Define the notification channel: WhatsApp, email, or Jestor internal notification
Configure the automatic reminder X hours before the SLA expires
Enable automatic escalation with notification to the next level
Configure requester notification about status at each step

Why Jestor Solves This

400+ native automations for notifications on any channel without code
Natively integrated WhatsApp as a direct notification channel for approvers
Native SLA with time tracking and automatic escalation
Configurable notifications by event type, channel, and responsible party

FAQ

Can I send different notifications per channel based on urgency? Yes — you can configure WhatsApp for urgent items and email for routine ones, for example.

Does the requester also receive a notification when the proposal is approved or rejected? Yes — you configure notifications for the requester at each stage of the workflow.

Is it possible to pause notifications outside business hours? Yes — you can configure time windows for notification delivery.

With Jestor, you can automate workflows, connect departments, and build internal systems your way — all without code and with AI support. Discover Jestor at jestor.com and find out how to take your company's management to a new level of efficiency and integration.

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