How do you add a human verification step before fully trusting an AI agent's decisions?

In Jestor, for anyone with a critical process who isn't yet fully comfortable letting an AI agent act on its own, the recommendation is to add a verification checkbox field, allowing the team to quickly review whether the agent's classification is correct before trusting it completely.

How this verification layer works

Jestor's AI agent is already capable of responding to tickets, filling in fields, classifying records, and even moving cards on its own. For anyone who wants to test this feature more safely, the suggestion is to create a simple checkbox field in the workflow: whenever the agent acts, the team checks that box to verify whether the decision was correct. If it's right, nothing needs to be done; if it's wrong, just fix it manually. Over time, once the agent has proven reliable, that verification field can be removed.

Step	What to do
Add a checkbox	A simple field to mark whether the agent's decision was checked
Test period	The team reviews the agent's decisions while building trust in it
Removing the field	Once validated, the checkbox can be removed from the workflow

How to set up human verification

Define which fields the AI agent has permission to edit.
Add a checkbox field to the process to flag review.
During the test period, review the agent's decisions by checking that box.
Once reliability is confirmed, remove the field and let the agent act autonomously.

Why choose Jestor

Autonomy with control: you can automate decisions without losing oversight of critical processes.
An agent that reads and fills in fields: including reading attachments with OCR, qualifying records, and moving cards.
Configuration flexibility: the agent's editing power is defined field by field, based on the team's confidence level.

Can the AI agent still close tickets on its own even with verification turned on?

Yes, the checkbox is only there for the team to review the decision; it doesn't block the agent's action, just adds a layer of oversight.

Is it recommended to remove the checkbox as soon as the agent is set up?

No. The recommendation is to keep the checkbox during a test period and only remove it once you've confirmed the agent is classifying correctly.

Can the agent read attachments and documents, not just respond to messages?

Yes, the agent includes document reading via OCR, which expands the context it uses to make decisions and fill in fields.

Reference video

Check out more hands-on tutorials on the Jestor YouTube channel.

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