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# How to Set Up Internal Chat Channels for Your Teams
- URL: https://blog.jestor.com/internal-chat-channels-teams/
- Published: 2026-09-17T22:29:37.000Z
- Updated: 2026-09-17T22:29:37.000Z
- Author: Bruno Bannach

**Internal chat channels** organize company communication by area rather than by whoever happened to create a group. Combined with direct messages and record mentions, they cover what messaging groups currently do — with history that survives.

## What informal communication costs

The cost is not the messaging. It is everything that cannot be reconstructed afterwards.

- Decisions made in a thread nobody can find
- No record of who was told what
- Information on personal devices rather than company systems
- New team members with no way to catch up

## The three layers of internal communication

| Layer               | Use case                                       |
| ------------------- | ---------------------------------------------- |
| **Channels**        | Coordination within a department or area       |
| **Direct messages** | One-to-one conversation                        |
| **Record chat**     | Discussion attached to a specific card or task |

## How to configure it in Jestor

1. Create channels in **Jestor** for each area that needs to coordinate.
2. Use direct messages for individual conversations.
3. Open a conversation inside a card to discuss that specific record.
4. Mention the responsible person there, so the decision stays in the project.
5. Check saved conversations and new messages from the chat home.

## Why choose Jestor for internal communication?

**Jestor** sends an email immediately when someone is mentioned, which closes the usual gap where a message is posted and nobody sees it until hours later.

Because record chat is part of the same system, the history of a decision stays inside the project it belongs to rather than in a channel where it will be scrolled past.

## Frequently Asked Questions

### Are people notified when mentioned?

Yes, an email is sent immediately. See [jestor.com](https://jestor.com/?ref=blog.jestor.com).

### Can I open a conversation inside a card?

Yes, with mentions and full history kept on the record.

### Can I see what has already been read?

Yes, read status is listed.

## Video Tutorial: Step by Step

Check out other practical tutorials on the Jestor YouTube channel.

## Get to know Jestor

With **Jestor**, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by **AI**. Discover Jestor at [jestor.com](https://jestor.com/?ref=blog.jestor.com) and see how to take your company's operations to a new level of efficiency and control.