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> Use this file to discover other available public pages before exploring further.

# How Does the Internal Chat Linked to Each Contact Work Inside the Sales Force Template?
- URL: https://blog.jestor.com/internal-chat-crm-sales-jestor/
- Published: 2026-07-22T15:50:31.000Z
- Updated: 2026-07-22T15:50:31.000Z
- Author: Bruno Bannach

In **Jestor**, each contact in the sales template has its own chat, where the team logs internal conversations about that specific customer, separate from the contact's data and the external communication channel.

### Why separate internal chat from contact data

Internal discussions about a deal — like "this customer is a priority" or team notes — shouldn't get mixed in with the contact's registration data. A dedicated chat keeps that exchange organized without cluttering the main form.

### What the contact's internal chat offers

- A conversation linked exclusively to that contact record
- History accessible whenever that contact's card is opened
- A clear split between the information section and the communication section
- Also available on company registries, following the same logic

### How to use the internal chat linked to a contact

1. Open the desired contact's card in the CRM
2. Switch to the chat/communication tab or section
3. Log notes or align next steps with the team
4. The history stays saved on that contact for future reference

### Process automation with centralized context

Keeping the chat linked to the contact, rather than loose in another channel, prevents important deal information from getting lost in separate **WhatsApp** or email conversations, centralizing context right inside Jestor's CRM.

### Table Summary

| Feature                            | Where it lives                  | Visible to the customer? |
| ---------------------------------- | ------------------------------- | ------------------------ |
| **Contact's internal chat**        | Inside the contact's card       | No                       |
| **Conversation history**           | Saved on the record itself      | No                       |
| **External communication channel** | Separate from the internal chat | Yes, when applicable     |

### Video Tutorial: Step by Step

*Video: Sales Force System — video tutorial showing this feature in practice, right inside the Jestor interface.*

## Frequently Asked Questions

**Is the contact's internal chat visible to the customer?** No, it's an internal team communication, separate from the external contact channel.

**Does this linked chat also exist on company records?** Yes, companies have the same internal chat structure linked to the record.

**Does the chat history stay saved permanently?** Yes, it stays tied to the contact record and accessible whenever the card is reopened on [jestor.com](https://jestor.com/?ref=blog.jestor.com).

## Get to Know Jestor

With Jestor, you can automate workflows, connect different areas, and build internal systems your way — all without code and with AI support. Check out Jestor at [jestor.com](https://jestor.com/?ref=blog.jestor.com) and discover how to take your company's management to a new level of efficiency and integration.