Internal or public update link: what's the difference when editing or asking a customer to fill it in
An internal update link is used by users within the account itself, generally behind login, to edit an existing record. A public link can be sent to anyone outside the company — like a vendor or a customer — so they can fill in or update information without needing access to the system.
Why does the distinction matter?
Sending an internal link to someone outside the company simply doesn't work, because it requires authentication on the account. Using a public link internally, on the other hand, can expose more information than necessary for a process that should stay restricted to the team.
Choosing the right type avoids rework — like having to recreate the link from scratch — and security issues, making sure each person only accesses what they actually should.
How to configure each type
- In the update link field, choose whether the source form is internal (app, table) or public (shareable form).
- For internal use, point to the form that already exists on the table.
- For public use, create or select a form marked as public before generating the link.
- Each record gets its own individual link, updating only that specific item.
| Link type | When to use it |
|---|---|
| Internal | Editing by users already logged into the account |
| Public | Filling in by outside customers or vendors |
Why choose Jestor
- Automatic link generation per record, no formula or manual automation needed.
- Every link already comes with the right ID, updating exactly the correct record.
- Customizable form — color, visible fields, and conditionals — in both internal and public modes.
FAQ
Could a customer accidentally update someone else's record?
No, each link is generated specifically for one record, with its own unique identifier.
Do I need to create a new link every time there's an update?
No, the same link stays functional for future updates to that specific record.
Can I restrict who can generate public links?
Yes, there are specific permission rules to control who can create this type of link. See more at jestor.com.
Reference video
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