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# Internal SLA Monitoring: How to Ensure Inter-Department Deadlines in 2026
- URL: https://blog.jestor.com/internal-sla-monitoring-how-to-ensure-inter-department-deadlines-in-2026/
- Published: 2026-02-12T19:40:15.000Z
- Updated: 2026-02-12T19:40:15.000Z
- Author: Aline Valério

If Marketing takes 10 days to pass a lead, Sales misses the goal. If Legal takes 2 weeks to validate a contract, the company loses the deal. **Internal SLA (Service Level Agreement)** is the deadline contract between areas. It ensures operational fluidity.

### **Timers on Operations**

Every process step must have a maximum time (Deadline).

- **Triage:** 2 hours.
- **Proposal:** 24 hours.
- **Contract:** 48 hours.

### **Managing SLA in Jestor**

This is where Jestor stands out by delivering the solution in practice:

- **Timed Phase:** Configure the Kanban so the card turns yellow if 50% of the time passes and red if it breaches.
- **Escalation:** If SLA breaches, Jestor notifies the boss automatically.
- **Bottleneck Report:** Discover which department is the delay "villain" and help them improve.

### **Frequently Asked Questions (FAQ)**

**Does rigid SLA cause stress?** If realistic, it organizes. If impossible, it stresses. Adjust based on data. Meet[Jestor](https://jestor.com/?ref=blog.jestor.com).

**How to define the ideal time?** Analyze historical averages in Jestor and try to reduce by 10%.

**Does it apply to creative tasks?** Yes, creativity needs deadlines to become delivery.

### **Conclusion**

With **Jestor**, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.

Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.