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# What's the difference between an internal and a public update link when asking a client to fill something in?
- URL: https://blog.jestor.com/internal-vs-public-update-link-jestor/
- Published: 2026-07-24T05:34:21.000Z
- Updated: 2026-07-24T05:34:21.000Z
- Author: Bruno Bannach

In **[Jestor](https://jestor.com/?ref=blog.jestor.com)**, an internal update link opens the record inside the platform itself for someone who already has access, while a public update link generates an external URL that anyone can fill out with no login required — ideal for asking a client or vendor to complete missing information.

## Why does the internal-vs-public difference matter for external submissions?

A client or vendor doesn't have a login for **[Jestor](https://jestor.com/?ref=blog.jestor.com)**, so an internal link simply wouldn't work for them. The public link solves that: it points to an external form that automatically updates the existing record, instead of creating a new one — with no need for the person to have any access to the platform.

## How to configure each type of link in Jestor?

1. For the internal link, just generate the update link field, pointing to the record inside the system itself — useful for teammates to edit something specific.
2. For the public link, associate the field with a public form, which can have conditional color, logo, and its own customization.
3. In both cases, the link already comes pre-filled with that specific record's ID, so the response updates the right card instead of creating a new one.
4. Each record has its own unique link, guaranteeing the client only updates their own information.

| Link type         | Who can use it                          |
| ----------------- | --------------------------------------- |
| **Internal link** | Users with access to the Jestor account |
| **Public link**   | Any external person, no login required  |

## Why choose Jestor?

Before this field existed, generating these links required manually configured formulas and automations; now **[Jestor](https://jestor.com/?ref=blog.jestor.com)** automatically generates the right update link for each record, saving that manual work every time a client needs to complete some information.

### Frequently Asked Questions

**Can the public link be visually customized?** Yes, you can add conditional color, logo, and other customizations to the linked public form.

**Could a client accidentally create a new record using this link?** No, the update link is tied to a specific record and always updates that same card, never creating a new one.

**Can this link be sent by WhatsApp or email?** Yes, the generated link can be shared through any channel, including WhatsApp or email.

## Reference video

## Get to know Jestor

With **[Jestor](https://jestor.com/?ref=blog.jestor.com)**, you can automate workflows, connect departments, and build internal systems your way — all without code and with AI support.

Get to know Jestor at jestor.com and discover how to take your company's management to a new level of efficiency and integration.