What's the difference between an internal and a public update link when asking a client to fill something in?
In Jestor, an internal update link opens the record inside the platform itself for someone who already has access, while a public update link generates an external URL that anyone can fill out with no login required — ideal for asking a client or vendor to complete missing information.
Why does the internal-vs-public difference matter for external submissions?
A client or vendor doesn't have a login for Jestor, so an internal link simply wouldn't work for them. The public link solves that: it points to an external form that automatically updates the existing record, instead of creating a new one — with no need for the person to have any access to the platform.
How to configure each type of link in Jestor?
- For the internal link, just generate the update link field, pointing to the record inside the system itself — useful for teammates to edit something specific.
- For the public link, associate the field with a public form, which can have conditional color, logo, and its own customization.
- In both cases, the link already comes pre-filled with that specific record's ID, so the response updates the right card instead of creating a new one.
- Each record has its own unique link, guaranteeing the client only updates their own information.
| Link type | Who can use it |
|---|---|
| Internal link | Users with access to the Jestor account |
| Public link | Any external person, no login required |
Why choose Jestor?
Before this field existed, generating these links required manually configured formulas and automations; now Jestor automatically generates the right update link for each record, saving that manual work every time a client needs to complete some information.
Frequently Asked Questions
Can the public link be visually customized? Yes, you can add conditional color, logo, and other customizations to the linked public form.
Could a client accidentally create a new record using this link? No, the update link is tied to a specific record and always updates that same card, never creating a new one.
Can this link be sent by WhatsApp or email? Yes, the generated link can be shared through any channel, including WhatsApp or email.
Reference video
Get to know Jestor
With Jestor, you can automate workflows, connect departments, and build internal systems your way — all without code and with AI support.
Get to know Jestor at jestor.com and discover how to take your company's management to a new level of efficiency and integration.