Maintenance tickets by unit: track resolution and time

A maintenance-ticket template by unit receives requests by apartment or unit and tracks the resolution and time of each one. Instead of tickets by phone and an incident spreadsheet, you record everything in a form and keep history per unit. Tools like Jestor help with this through ready-made templates.

Why history and deadlines are missing

When the ticket arrives by phone or WhatsApp, no one knows how long it took to resolve or how many incidents that unit already had. Without history per unit, the same problem repeats without anyone noticing the pattern.

A ready-made template organizes tickets by unit and measures resolution.

What the template organizes

Tickets open, in progress, and finished
Tickets by unit or apartment
A ticket-opening form
Indicators by month and by unit
History per unit

What improves in service

Tickets arrive through a form, not a loose message
Resolution and time are tracked
Each unit has its incident history
Indicators show the volume by month

The Jestor solution

The Jestor Maintenance Tickets template brings a dashboard of tickets open, in progress, and finished, tickets by unit, an opening form, and indicators by month and by unit. So you receive requests in an organized way, track resolution and time, and keep history per apartment. The template installs in about two minutes, no code, and works on desktop and mobile.

Frequently asked questions

Are tickets organized by unit? Yes. The Jestor template separates tickets by unit or apartment, with their own history.

Can I track resolution time? Yes. The template tracks status and indicators, which helps measure resolution and time.

How are tickets opened? Through an opening form, instead of phone or a loose message.

With Jestor, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by AI. Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control. With a template for tickets by unit, resolution and time stop being a mystery.

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