What Is a Good Way to Manage Carrier Contracts and Performance?
A good way to manage carrier contracts and performance is to keep every carrier contract with rates, service levels and renewal dates in one table, link each shipment to the carrier that handled it and measure on-time delivery and exceptions per carrier.
In Jestor, contracts and shipment data are connected, so renewal decisions are based on real performance.
Why is carrier performance hard to judge?
Companies that work with several carriers often choose them by price and habit. Performance data is scattered across emails and complaints.
Contracts renew automatically, even when a carrier keeps delivering late.
What problems does carrier management solve?
- Contracts renewed without performance review
- Agreed service levels not monitored
- Rates outdated or inconsistent
- Exceptions not linked to the responsible carrier
- No basis for negotiation
How do I manage carriers in Jestor?
- Create a carriers table with contacts, regions served and contract terms.
- Attach contracts and rate tables, with start and end dates.
- Link each shipment to its carrier.
- Calculate on-time rate and exceptions per carrier with formula fields.
- Review a view of contracts ending soon together with their performance.
| Indicator | What it shows |
|---|---|
| On-time rate | Share of shipments delivered within the deadline |
| Exception rate | Share of shipments with damage or loss |
| Average transit time | Speed by region |
| Cost per shipment | Price competitiveness |
How do I use performance data in negotiations?
Bring on-time and exception rates to the renewal meeting.
Carriers with good results can be rewarded with more volume, while weaker ones receive clear improvement targets.
Why use Jestor for carrier management?
- Contracts and documents: the Contracts and Document Management solution in the Jestor templates tracks expiries and files.
- Linked shipments: performance calculated from real deliveries.
- Composite indicators: rates shown on dashboards.
- Renewal views: decisions made before contracts renew.
Sharing a monthly scorecard with carriers also improves the relationship. When both sides look at the same numbers, conversations become objective and problems are solved faster.
This is how you manage carrier contracts and performance with data instead of impressions.
Frequently Asked Questions
Can I see contracts expiring soon?
Yes. The contracts template includes a view of contracts expiring within 30 days.
Is free setup help available?
Yes. Talk to the Jestor team at jestor.com.
Can I compare carriers side by side?
Yes. Dashboards show indicators for each carrier in the same chart.
Get to know Jestor
With Jestor, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by AI.
Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.