How Do I Manage Lab Exam Requests and Result Delivery to Patients?
To manage lab exam requests and result delivery to patients, register each request with the exam type, lab and expected date, track it through phases until the result arrives, and notify the patient when it is ready.
In Jestor, each request is a card on a Kanban, with SLA alerts for results that are late.
Why do exam results get delayed?
Exam requests involve the clinic, the lab and the patient. When tracking happens on paper or by phone, results arrive and sit unnoticed.
Patients call repeatedly, doctors review results late and follow-up appointments are pushed back.
What problems does an exam tracking flow solve?
- Results received but not delivered to the patient
- No list of exams still pending from each lab
- Repeated patient calls asking for updates
- Doctors unaware that results are available
- No data on lab turnaround times
How do I organize lab exams in Jestor?
- Create an exams table linked to patient, doctor and lab.
- Define phases: Requested, Sample collected, Awaiting result, Result received, Delivered.
- Set expected turnaround per exam type and flag late results with SLA.
- Attach the result file to the card when it arrives.
- Notify the patient via WhatsApp with an approved template when the result is ready.
| Phase | Owner | Next step |
|---|---|---|
| Requested | Doctor | Patient schedules the collection |
| Awaiting result | Reception | Monitor lab deadline |
| Result received | Doctor | Review the result |
| Delivered | Reception | Close the card |
How can automation reduce patient calls?
When patients receive a message as soon as their result is ready, the volume of "is it ready yet?" calls drops.
Automations triggered by phase changes handle these messages without anyone remembering to send them.
Why use Jestor for lab exam management?
- Clear status: every exam has a phase and an owner.
- Turnaround tracking: SLA data shows average times by lab.
- Automatic notifications: phase changes can trigger WhatsApp templates.
- Secure storage: attachments stay linked to the card with controlled access.
This approach makes it simple to manage lab exam requests and result delivery to patients.
Frequently Asked Questions
Can I compare turnaround times between labs?
Yes. SLA data by phase can be grouped by lab in a dashboard.
How do I start using this?
Create a free account at jestor.com or request setup help from the team.
Should results be sent directly by WhatsApp?
That depends on your clinic's policy; many clinics notify readiness and deliver results through their official channel.
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