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# Manual or AI Classification: Which for Your Records?
- URL: https://blog.jestor.com/manual-or-ai-classification/
- Published: 2026-09-17T22:33:16.000Z
- Updated: 2026-09-17T22:33:16.000Z
- Author: Bruno Bannach

Choosing between **manual or AI classification** depends on the cost of getting one wrong. High-volume, pattern-following, cheap-to-correct fields are exactly what an agent should fill.

## Why classification fields go empty

They are genuinely useful and genuinely tedious, which is why they are the first thing skipped.

- Category left blank because it takes a moment to think about
- Priority set inconsistently by different people
- Sentiment never captured, though it would be useful
- Resolution dates filled retrospectively, or not at all

## Which fields suit which approach

| Field                  | Good for AI? | Why                                          |
| ---------------------- | ------------ | -------------------------------------------- |
| **Category**           | Yes          | High volume, clear pattern, cheap to correct |
| **Priority**           | Yes          | Rules are consistent and repeatable          |
| **Sentiment**          | Yes          | Never captured manually anyway               |
| **Financial approval** | No           | Authority and accountability must stay human |
| **Contract terms**     | No           | Consequences are legal and irreversible      |

## How to configure it in Jestor

1. Open the agent configuration in **Jestor** and find the field permissions.
2. Select only the fields the agent should fill — category, priority, sentiment.
3. Leave authority-bearing fields unselected; the agent cannot reach them.
4. Include a resolution date field, which people routinely forget to fill.
5. Add a confirmation checkbox on critical processes before the agent acts.

## Why choose Jestor for assisted classification?

**Jestor** makes the boundary explicit and visible in the configuration itself, which is what makes it reasonable to start on a process that matters rather than only on a test case.

Fields nobody had time to fill — sentiment, resolution date, auto-categorization — are exactly where an agent adds capability rather than just speed.

## Frequently Asked Questions

### What happens to fields I do not select?

The agent cannot access or change them. See [jestor.com](https://jestor.com/?ref=blog.jestor.com).

### Should AI set financial approvals?

No — authority and accountability should stay human.

### Can the agent fill a resolution date?

Yes, and it is one of the fields people most often forget.

## Video Tutorial: Step by Step

Check out other practical tutorials on the Jestor YouTube channel.

## Get to know Jestor

With **Jestor**, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by **AI**. Discover Jestor at [jestor.com](https://jestor.com/?ref=blog.jestor.com) and see how to take your company's operations to a new level of efficiency and control.