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# Which Metrics to Track for an Approval Process
- URL: https://blog.jestor.com/metrics-for-an-approval-process/
- Published: 2026-09-17T22:35:34.000Z
- Updated: 2026-09-17T22:35:34.000Z
- Author: Bruno Bannach

Choosing **metrics for an approval process** means separating volume from behaviour. Counting requests tells you how busy the process is; timing tells you whether it works.

## What volume alone hides

A count of approvals says nothing about the experience of waiting for one.

- Requests approved quickly and slowly, averaged into one figure
- No indication of which approver is the constraint
- Rejections invisible, so the control cannot be evaluated
- Committed spend unknown until the entries post

## The metrics worth tracking

| Metric                             | What it reveals                      |
| ---------------------------------- | ------------------------------------ |
| **Pending requests**               | Current load waiting on a decision   |
| **Time in approval phase**         | Where requests actually wait         |
| **Rejection rate**                 | Whether the control catches anything |
| **Approved value per cost centre** | Committed spend before closing       |
| **Upcoming due dates**             | Approved payments coming due         |

## How to capture them in Jestor

1. Enable log metrics on the phase field in **Jestor** so approval dwell time is recorded.
2. Add indicators for pending, approved, and rejected volume.
3. Add a panel showing approved value grouped by **cost center**.
4. Add a due-date view so approved payments are not forgotten.
5. Apply conditional colour so a phase exceeding its target stands out.

## Why Jestor is the best complement to Omie for approval reporting

The integration is native, with no middleware — so the approved value shown on the dashboard is the same figure that reached accounts payable, with no reconciliation between them.

Because timing is recorded automatically as cards move, the approval metric that matters most requires no additional instrumentation.

## Frequently Asked Questions

### Why track rejection rate?

A control that never rejects anything may be theoretical. See [jestor.com](https://jestor.com/?ref=blog.jestor.com).

### Is timing recorded automatically?

Yes, once log metrics are enabled on the phase field.

### Can I see committed spend before closing?

Yes, as approved value per cost centre.

## Video Tutorial: Step by Step

Check out other practical tutorials on the Jestor YouTube channel.

## Get to know Jestor

With **Jestor**, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by **AI**. Discover Jestor at [jestor.com](https://jestor.com/?ref=blog.jestor.com) and see how to take your company's operations to a new level of efficiency and control.