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# How to Migrate SLA Tracking From a Spreadsheet to a System
- URL: https://blog.jestor.com/migrate-sla-tracking-spreadsheet-system/
- Published: 2026-09-15T20:25:09.000Z
- Updated: 2026-09-15T20:25:09.000Z
- Author: Bruno Bannach

Migrating SLA tracking from a spreadsheet means timestamps stop being manually typed and start being captured automatically, per stage, the moment a card changes status. In **Jestor**, this native **SLA** tracking removes the biggest weakness of spreadsheet-based timing: it depends entirely on someone remembering to log it.

An SLA spreadsheet is only as accurate as the discipline of whoever's typing timestamps into it — which means it's usually accurate for the first week and increasingly unreliable after that.

## What spreadsheet-based SLA tracking gets wrong

- Timestamps only as reliable as whoever remembered to enter them
- No automatic flag when a case exceeds its expected time
- Manual formulas to calculate elapsed time, prone to breaking
- No historical trend data beyond what's still open in the spreadsheet

## How migrating to native SLA tracking works

- **SLA** tracking captures time per stage automatically, with no manual entry
- Thresholds can trigger automatic alerts before a deadline is missed
- Historical data accumulates automatically, supporting trend analysis over time
- Dashboards can visualize SLA performance without a manual report

## Why Jestor fits this use case

- SLA data is captured the moment a case moves between stages — no typing required
- Removes the single point of failure of "someone forgot to log it"
- Historical and trend data build up automatically, unlike a spreadsheet that only shows current status
- Existing SLA spreadsheet data can inform the initial setup, even if it isn't migrated wholesale

| Spreadsheet SLA tracking | Native SLA tracking    |
| ------------------------ | ---------------------- |
| Manual timestamp entry   | Automatic, per stage   |
| No automatic alerts      | Threshold-based alerts |

## Video Tutorial: See It in Action

🎥 **Video Tutorial:** [SLA: Controle de tempo de cada etapa da sua operação](https://www.youtube.com/watch?v=9IXoSxnO%5FJQ&ref=blog.jestor.com)

See how automatic SLA tracking replaces manual spreadsheet timestamps.

## Frequently Asked Questions

**Does this require setting up SLA tracking from scratch?** It's configured once per process, then runs automatically going forward. More at [jestor.com](https://www.jestor.com/?ref=blog.jestor.com).

**Can I still see historical SLA data from before the migration?** Prior spreadsheet data can be referenced, though live tracking starts from setup.

**Does SLA tracking apply to any process, not just support?** Yes, it applies to any process built on the platform's cards.

With Jestor, you can automate workflows, connect teams, and build internal systems your way — all without code and powered by AI. Discover Jestor at jestor.com and see how to take your company's operations to a new level of efficiency and control.