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# Non-Conformance Management: Automating ISO 9001 and NCRs
- URL: https://blog.jestor.com/non-conformance-management-automating-iso-9001-and-ncrs/
- Published: 2026-01-07T18:24:50.000Z
- Updated: 2026-01-07T18:24:50.000Z
- Author: Aline Valério

To maintain ISO 9001 certification, recording and treating Non-Conformances (NCR) is mandatory. Doing this on paper or Word is inefficient. **Jestor** allows creating a digital flow where the NCR is born, investigated (Root Cause), and generates an Action Plan, all auditable.

### **The NCR Cycle**

1. **Identification:** Any employee reports the problem via mobile (with photo).
2. **Analysis:** The Quality Manager receives it and applies "5 Whys" or "Ishikawa" inside the system.
3. **Corrective Action:** A task is created to resolve it.
4. **Effectiveness Check:** The system schedules an alert for 30 days later: "Did the problem return?"

### **Why digitize Quality?**

ISO auditors love organized systems. In Jestor, you show: "Here are all NCRs for the year, average resolution time, and evidence." This builds credibility and ensures keeping the seal.

### **Frequently Asked Questions (FAQ)**

**Does Jestor replace the ISO consultant?** No. The consultant defines the process. Jestor is the tool where the process runs.

**Can I generate the PDF report?** Yes. With one click, the NCR card becomes a formatted PDF document for archiving or sending to the client.

**How to involve the team?** The ease of use of the[Jestor](https://jestor.com/?ref=blog.jestor.com)mobile app encourages employees to report issues, creating a culture of quality.

### **Conclusion**

With **Jestor**, Quality Management stops being bureaucracy and becomes real continuous improvement.

Automate your NCRs: https://jestor.com/