> ## Content Index
> Fetch the complete content index at: https://blog.jestor.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# NPS and Feedback: Surveys that drive immediate action
- URL: https://blog.jestor.com/nps-and-feedback-surveys-that-drive-immediate-action/
- Published: 2026-01-09T15:22:57.000Z
- Updated: 2026-01-09T15:22:57.000Z
- Author: Aline Valério

Doing satisfaction surveys in Google Forms is bad because data dies there. With **Jestor Forms**, a low score (Detractor) can automatically open a "Client Rescue" ticket for the Success team, allowing fast reaction.

### **Connected Survey**

You don't need to ask for "Name and Email." Since you send the link via Jestor, the system already knows who is answering. This increases response rates, as the client only needs to click the score (0 to 10).

### **Conditional Logic**

- If score is 9 or 10: "Thanks! What did you like most?"
- If score is 0 to 6: "Oh no, what happened? Want a manager to call you?" The form adapts to the answer, collecting richer data.

### **Frequently Asked Questions (FAQ)**

**Does it calculate NPS alone?** Yes. You can create a dashboard that does the math (% Promoters - % Detractors) in real-time.

**Can I customize the link?** Yes. Send the form via WhatsApp or automatic email after service completion.

**Does it work for employee pulse surveys?** Yes. It can be done anonymously to collect staff feedback.

### **Conclusion**

With **Jestor Forms**, client feedback becomes real improvement in your process.

Automate your NPS:[https://jestor.com/forms/](https://www.google.com/url?sa=E&source=gmail&q=https://jestor.com/forms/)

---

###