> ## Content Index
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> Use this file to discover other available public pages before exploring further.

# NPS Automation: How to Close the Loop with Customers in 2026
- URL: https://blog.jestor.com/nps-automation-how-to-close-the-loop-with-customers-in-2026/
- Published: 2026-02-20T17:29:16.000Z
- Updated: 2026-02-20T17:29:16.000Z
- Author: Aline Valério

Measuring NPS (Net Promoter Score) without handling the response is useless. The value lies in **Closing the Loop**: contacting the customer who gave a low score and solving their problem in record time.

### **Response Speed**

If a customer gives a 0, they are about to Churn. If you call them in 10 minutes, reversal chance is high. If you call in 1 week, they are gone.

### **Immediate Action in Jestor**

This is where Jestor stands out by delivering the solution in practice:

- **Detractor Trigger:** Score <= 6 triggers an urgent card on the "Success Manager's" list.
- **Promoter Trigger:** Score 9 or 10 triggers an automated email inviting the client to leave a public review (Google/G2) or refer a friend (MGM).
- **Text Analysis:** AI reads the comment ("Service was slow") and classifies the root cause in the monthly report.

### **Frequently Asked Questions (FAQ)**

**What is the ideal frequency?** Quarterly (Relational) or right after a key interaction (Transactional). Meet[Jestor](https://jestor.com/?ref=blog.jestor.com).

**Who should call the detractor?** Someone with power to solve. Calling just to apologize is useless.

**How to engage the company?** Publish real-time NPS on the office TV.

### **Conclusion**

With **Jestor**, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.

Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.