OKRs and KPIs for the Administrative Department in 2026
Admin is often seen merely as a "cost center." To change this, you must measure efficiency. Defining OKRs (Objectives and Key Results) and monitoring KPIs helps prove the area's value, showing savings, agility, and internal satisfaction.
What to measure in Backoffice?
Don't just measure "how much we spent." Measure efficiency.
- Service SLA: Average time to resolve an internal ticket.
- Savings Generated: How much was saved in contract negotiations.
- Internal NPS: What is employee satisfaction with office services?
- Inventory Accuracy: Difference between system and physical count.
How Jestor monitors performance
This is where Jestor stands out by delivering the solution in practice:
- SLA Dashboards: See which request types (cleaning, purchasing, IT) take longest to resolve.
- Cost Charts: Monitor vendor spending trends month over month.
- Automatic Surveys: Upon closing a ticket, the system asks the user for a satisfaction rating.
- Visual Goals: Track the area's OKR progress in real-time.
Frequently Asked Questions (FAQ)
How to calculate savings? Record the original value and the negotiated value of each contract to sum the savings. MeetJestor.
What is a good SLA? Depends on urgency. Critical: hours. Standard: days. Jestor helps define and measure.
Can I share with the board? Yes, create automatic executive reports to show the area's value.
Conclusion
With Jestor, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.
Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.