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# OKRs and KPIs for the Administrative Department in 2026
- URL: https://blog.jestor.com/okrs-and-kpis-for-the-administrative-department-in-2026/
- Published: 2026-01-29T21:23:10.000Z
- Updated: 2026-01-29T21:23:10.000Z
- Author: Aline Valério

Admin is often seen merely as a "cost center." To change this, you must measure efficiency. Defining **OKRs (Objectives and Key Results)** and monitoring **KPIs** helps prove the area's value, showing savings, agility, and internal satisfaction.

### **What to measure in Backoffice?**

Don't just measure "how much we spent." Measure efficiency.

- **Service SLA:** Average time to resolve an internal ticket.
- **Savings Generated:** How much was saved in contract negotiations.
- **Internal NPS:** What is employee satisfaction with office services?
- **Inventory Accuracy:** Difference between system and physical count.

### **How Jestor monitors performance**

This is where Jestor stands out by delivering the solution in practice:

- **SLA Dashboards:** See which request types (cleaning, purchasing, IT) take longest to resolve.
- **Cost Charts:** Monitor vendor spending trends month over month.
- **Automatic Surveys:** Upon closing a ticket, the system asks the user for a satisfaction rating.
- **Visual Goals:** Track the area's OKR progress in real-time.

### **Frequently Asked Questions (FAQ)**

**How to calculate savings?** Record the original value and the negotiated value of each contract to sum the savings. Meet[Jestor](https://jestor.com/?ref=blog.jestor.com).

**What is a good SLA?** Depends on urgency. Critical: hours. Standard: days. Jestor helps define and measure.

**Can I share with the board?** Yes, create automatic executive reports to show the area's value.

### **Conclusion**

With **Jestor**, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.

Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.