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# Quality Control: How to Measure Operational Delivery Excellence
- URL: https://blog.jestor.com/quality-control-how-to-measure-operational-delivery-excellence/
- Published: 2026-02-18T14:35:03.000Z
- Updated: 2026-02-18T14:35:03.000Z
- Author: Aline Valério

In operations, speed without quality is just "making a mess faster." **Quality Control (QA)** cannot be a final step done by a human inspector (expensive and slow). Quality must be measured and ensured throughout the flow.

### **Quality KPIs**

- **Rework Rate:** How many times did the task return to the previous phase?
- **First Pass Yield (FPY):** What % of products came out perfect the first time?
- **Cost of Non-Quality:** How much did waste and returns cost?

### **Integrated QA in Jestor**

This is where Jestor stands out by delivering the solution in practice:

- **Verification Checklists:** The task cannot be completed if the quality checklist isn't ticked.
- **"Loop" Count:** The system automatically counts how many times the card moved from "Review" to "In Progress" (rework), generating a quality score per employee.
- **Random Sampling:** Configure an automation that selects 10% of deliveries randomly and sends them for a deep quality audit.

### **Frequently Asked Questions (FAQ)**

**Does QA delay delivery?** Preventing the error is always faster than fixing the error. Meet[Jestor](https://jestor.com/?ref=blog.jestor.com).

**How to engage the team in quality?** Reward those with the highest "First Pass Yield."

**Does it apply to intellectual services?** Yes, review code, copy, or architectural designs with standard checklists.

### **Conclusion**

With **Jestor**, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.

Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.