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# RACI Matrix in Digital Processes: Who is Responsible for What in 2026?
- URL: https://blog.jestor.com/raci-matrix-in-digital-processes-who-is-responsible-for-what-in-2026/
- Published: 2026-02-13T16:41:18.000Z
- Updated: 2026-02-13T16:41:18.000Z
- Author: Aline Valério

When a problem falls "in the middle of the table," no one picks it up. If everyone is responsible, no one is. The **RACI Matrix** is the classic tool to end this confusion, defining exact roles for each process step:

- **R (Responsible):** Who executes the task.
- **A (Accountable):** Who answers for the result (and approves).
- **C (Consulted):** Who provides input/specs.
- **I (Informed):** Who just needs to be notified.

### **From Paper to System**

Making a RACI in PowerPoint is useless if, day-to-day, the email goes to the wrong person. RACI must be "encoded" into the management software.

### **Automated RACI in Jestor**

This is where Jestor stands out by delivering the solution in practice:

- **Auto-Assignment (R & A):** The task is born already assigned to the Responsible (Sales rep), and approval goes straight to the Accountable (Manager).
- **Directed Comments (C):** The rep tags (@) Legal directly on the card asking for a quick contract consult.
- **Passive Notifications (I):** The Director doesn't need to be CC'd on the email; Jestor sends an automatic summary (Informed) at the end of the day.

### **Frequently Asked Questions (FAQ)**

**Does RACI make the company slow?** Only if there are too many "A"s (Approvers). Ideally, there is only ONE Accountable per phase. Meet[Jestor](https://jestor.com/?ref=blog.jestor.com).

**Can it change based on the client?** Yes, enterprise clients can have a different RACI routing via automation.

**Is it easy to configure?** Map the rule before building the visual flow in the system.

### **Conclusion**

With **Jestor**, it is possible to automate workflows, connect departments, and create internal systems your way, all code-free and AI-supported.

Discover Jestor and learn how to take your company's management to a new level of efficiency and integration.