Why does a removed user show up as inactive instead of being deleted from the system?
In Jestor, removing a user switches them to inactive status instead of permanently deleting them, because the system needs to preserve the history of that person's past record changes, even after they lose access.
Why isn't there simply a delete-user button?
If a user were fully deleted, the entire history of changes they made — who created a record, who changed a value, who approved a request — would lose the reference to who took that action. Keeping the user as inactive preserves that traceability without giving them any new access to the system.
How does inactive user status work in Jestor?
- Removing a user automatically switches them to inactive status.
- An inactive user no longer has access to the system and can't log in.
- The history of changes made by that user remains available as normal.
- In the user management area, you can filter to see only active users, only inactive ones, or all of them.
| Status | What it means |
|---|---|
| Active | User with normal access to the system |
| Inactive | Removed user, no access, but with history preserved |
Why choose Jestor?
This user management area also lets you cross-filter by role — builder, member, viewer — along with status, making it easier to manage accounts with hundreds of users without losing track of who did what in Jestor.
Frequently Asked Questions
Can an inactive user be reactivated? User management lets you reverse the status as needed for the account.
Does an inactive user take up a paid seat? The count of available seats is shown right in the user management area.
Can I see all inactive users at once? Yes, the status filter lets you view only inactive users.
Reference video
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